Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
We will refund you the price of the unopened product(s) upon receiving the item(s). Please email us at Becandlecrazy@gmail.com with your Order# and reason for refund request before returning any items. Items must be received in a re-sell condition.
AN ITEM THAT HAS BEEN DAMAGED.
Damaged items will be replaced with an identical product only. Photo of the damaged item may be requested.
Mail returns to:
Candle Crazy Soaps & Scents
2921 NW 53rd Ter.
Margate, FL 33063
Please send your return package via FEDEX, UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the candles are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging which was used to ship the items to you. Items must be received in a re-sell condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Exchange Policy: If you wish to exchange a product, please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Candle Crazy Soaps& Scents. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.
Additional Note Every caution is taken when packaging and shipping Bath Bombs to you however due the fragile nature of Bath Bombs we cannot accept exchanges (returns) of these items. If A Bath Bomb arrives to you broken I apologize however the item is still usable.